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Gamana Logistics India Private Limited

Hosanna Tower, 6-3-1090/C/4, Raj Bhavan Rd, Above Union Bank of India Somajiguda, Hyderabad, Telangana 500082

Gamana LLC

13010 Morris Rd Suite 600, Alpharetta, GA 30004, United States

Phone

Land : 040-3100-1917 6

Mobile : +91-939-021-2366

Frequently Asked Questions

  • 1. What countries do you ship to?

    We offer international shipping to many countries. To confirm whether we deliver to your desired destination, check our country list or contact our support team.


  • 2. How can I track my shipment?

    You can track your shipment using the tracking number provided in your confirmation email. Enter the tracking number on our 'Track Your Shipment' page for real-time updates.


  • 3. How long does delivery take?

    Delivery times depend on the destination and shipping service selected. Standard international shipping typically takes 5-10 business days, but expedited options are also available.


  • 4. Are customs duties and taxes included in the shipping cost?

    Customs duties and taxes are not included in the shipping costs. The destination country determines these charges, which the recipient must pay upon delivery.


  • 5. Can I change the delivery address after the order is shipped?

    We understand that plans can change, and while it's not always possible to modify the delivery address after shipping, we're happy to explore options based on your situation. Please contact our support team as soon as possible, and we'll do our best to assist.

  • 1. Do you offer packaging services?

    Yes, we provide free doorstep packaging services to securely pack your items. Special care is taken for fragile and valuable items, and insurance options are available for additional peace of mind.


  • 2. Is my shipment insured?

    We offer optional insurance for high-value items. If you want to add insurance to your shipment, please get in touch with us during the booking process.

  • 1. How are shipping rates calculated?

    Shipping rates are calculated based on the package’s weight, dimensions, and destination. Our website offers an instant quote using the [Get a Quote] feature.


  • 2. What payment methods do you accept?

Prohibited Items List

The following items are classified as hazardous materials, dangerous goods, or prohibited/restricted articles by various regulatory authorities, including the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), the Bureau of Civil Aviation Security (BCAS), and other governmental agencies. Applicable laws, statutes, or regulations prohibit the carriage of these items.

  • How are shipping rates calculated : Shipping rates are calculated based on the package’s weight, dimensions, and destination. Our website offers an instant quote using the [Get a Quote] feature.

  • Special Licensing Requirements : Items requiring a special license or permit for transportation.

  • Damaged Packages : Wet Packages, leaking Items, or Items emitting any odor.

  • Hazardous Materials :
    • Radioactive materials
    • Incendiary substances
    • Corrosive or flammable substances
    • Hazardous chemicals
    • Explosives
  • Weapons :
    • Firearms and parts thereof, including ammunition
    • Firecrackers
  • Toxic Substances :
    • Cyanides and precipitates
  • Precious Materials:
    • Gold and silver ore, bullion, and precious metals and stones
    • Jewelry, including semi-precious stones and commercial carbon
  • Currency and Securities :
    • Currency (paper or coin) of any nationality
    • Securities (stocks and bonds, share certificates, blank signed share transfer forms)
    • Coupons and stamps
    • Negotiable instruments in bearer form
  • Financial Instruments :
    • Cashier’s cheques, traveler’s cheques, and money orders.
  • Identification and Financial Cards :
    • Passports and credit/debit/ATM cards
  • Cultural and Valuable Items :
    • Antiques and works of art
  • Lottery and Gambling :
    • Lottery tickets and gambling devices
  • Living Organisms :
    • Livestock, fish, insects, animals, and plant material
  • Biological Materials :
    • Human corpses, organs, or body parts
    • Blood, urine, and other liquid diagnostic specimens
  • Medical Waste :
    • Hazardous or biomedical waste
  • Miscellaneous :
    • Wet ice
    • Pornographic materials
    • Contraband
    • Narcotics and psychotropic substances
    • Fragile items (e.g., glassware, crockery, bone china)
    • Shipments to post office box addresses

Any restricted or prohibited items found in a shipment will make the customer liable and responsible for any penalties imposed by service providers or statutory authorities.

Medicines
All types, including allopathy, homeopathy, and ayurvedic (Note: Medicines can be sent with prescriptions provided by a registered doctor as separate boxed Items).

Precious Metals
  • Silver ornaments
  • Gold ornaments
Narcotic Goods
Concealment of narcotics will attract prosecution.

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